Questions, answered.
A little clarity for your next journey.
Which size should I choose?
Our 20-inch models suit trips where you prefer a compact case. The 24- and 28-inch models provide larger packing space for checked travel. Exterior dimensions include the wheels and retracted handles. Always check your airline’s baggage rules; carry-on acceptance varies.
What is the difference between Route and Outline?
Route uses a polycarbonate shell with broad vertical ribs. Outline uses an ABS shell with fine horizontal ribs. Both have a telescoping handle, four twin-wheel units, a zipper closure, and a polyester-lined interior with packing straps and a zip divider.
Where do you ship?
We deliver to all 50 US states and Washington, DC. US territories and APO/FPO military addresses are not currently supported. Standard shipping is free on all eligible orders.
How long does delivery take?
Orders are handled in 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. The combined estimate is 4–6 business days, excluding any wait until the next eligible processing day. These are estimates, not delivery guarantees.
When does order handling begin?
Before 7:00 PM CST (UTC−06:00) on a business day, the handling window begins that day. At or after the cutoff, on weekends, or on US federal holidays, it begins on the next business day. The cutoff remains fixed at UTC−06:00 throughout the year.
How do I request a return?
Request a return within 30 days of delivery. For a change-of-mind return, luggage must be unused, in its original condition and original packaging. No restocking fee applies. Email support@mokuna.art with your order number and reason for the return. Obtain authorization and instructions before sending luggage to our company address.
Who pays return shipping?
You pay return shipping for a change-of-mind return. We cover return shipping for our errors and damaged, defective, or incorrect items. Ordinary unused-condition requirements do not prevent you from reporting such an issue.
When will I receive a refund?
Once the return is checked and a refund approved, we issue it to the original payment method within 10 calendar days. Your payment provider controls the account posting time.
What should I check before paying?
Check the model, size, color, quantity, delivery details, billing information, and total shown at checkout. Payment authorization and order acceptance are covered in our Terms of Service.
How can I contact mokuna?
Email support@mokuna.art, call +1 702-476-1082, or use the Contact page.